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carbonite media holds last frame on line but not on miniME

  • 1.  carbonite media holds last frame on line but not on miniME

    Posted 17 days ago
    I'm using MME4 as an alternate feed for recording. I have a QR code that animates on the main feed via Xpression. I have Rosstalk set to trigger media playback on MME4 media 2 to take the place of the QR Code. However, when the media plays out and reaches the last frame, it then clears. If I do the same on program out, the last frame holds. Where am I missing a setting?

    Thanks in advance

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    Malcolm Thorpe
    TV Syndicate/Icon Fitness
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  • 2.  RE: carbonite media holds last frame on line but not on miniME

    Ross Staff
    Posted 17 days ago
    That does seem strange. Could you please confirm a few things?
    What Carbonite are you using?
    Are you playing in an animation from XPression or an XPression clip?
    Is your 'effect' that you have a QR code as a keyed on graphic and that your animation/XPression clip goes over the QR code or that you take off the key that is the QR code and bring on a different key that is the animation - or is it something else?

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    Raphael Samad
    Business Development Manager
    Ross Video
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  • 3.  RE: carbonite media holds last frame on line but not on miniME

    Posted 16 days ago
    I'm working with a Carbonite Ultra with TouchDrive. The QR code for the main feed comes via xpression. The replacement QR comes from a .png sequence played from the switcher and the Xpression QR code is an Xpression scene. . There are two different elements from Xpression on the main output. A QR code and also name supers/questions from users at home. I have cropped out the QR code from Xpression on MME4 so that it never appears. When the QR code is triggered on Xpression (main output of switcher) I want to play back the media sequence which is being keyed on MME4 via key 2. The main issue is that while I play back on MME4, the png sequence plays out and then clears. But if I put MME4 on the Program Bus (on air) the media holds on the last frame.  Thanks again.

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    Malcolm Thorpe
    TV Syndicate/Icon Fitness
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  • 4.  RE: carbonite media holds last frame on line but not on miniME

    Ross Staff
    Posted 15 days ago
    Thank you for your further explanation. If I strip away the complexities from this, you are playing out a .png sequence into MiniME4. If you monitor MiniME4 directly, your .png sequence plays and then clears. If you put MiniME4 into the PGM bus and watch the PGM bus, then your .png sequence plays and holds on the last frame. Is this correct?  If so, then this is indeed unusual. I have checked this for myself and in both of these operations, my .png sequence plays and then clears consistently.  May I also ask what version of Carbonite Ultra software you are using?

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    Raphael Samad
    Business Development Manager
    Ross Video
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  • 5.  RE: carbonite media holds last frame on line but not on miniME

    Posted 15 days ago
    Raphael, I want the graphic to remain on until I choose to run another custom control to clear it. I will check software version when I get in.

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    Malcolm Thorpe
    TV Syndicate/Icon Fitness
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  • 6.  RE: carbonite media holds last frame on line but not on miniME

    Posted 15 days ago
    Our engineer tells me it is the most recent 5.0 (I don't think they have installed 5.0.6)

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    Malcolm Thorpe
    TV Syndicate/Icon Fitness
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  • 7.  RE: carbonite media holds last frame on line but not on miniME

    Ross Staff
    Posted 14 days ago
    Thank you for the further information. I am investigating this for you to see if we can come up with a good suggestion for you.


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    Raphael Samad
    Business Development Manager
    Ross Video
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  • 8.  RE: carbonite media holds last frame on line but not on miniME

    Ross Staff
    Posted 13 days ago
    Set the MiniME4 to be "ON AIR" via the Configuration Menu - ON AIR TAB.

    That will prevent the Frame from going off air since it is now considered ON AIR all of the time.

    The other option to try is to set the Thumbnail Frame to be the last frame of the Sequence.

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    Les O'Reilly
    Product Manager - Production Switchers
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  • 9.  RE: carbonite media holds last frame on line but not on miniME

    Posted 13 days ago
    Excellent Les. I knew it was a simple answer. I am the "Xpression Guy" at our facility but slowly turning into the "Ross Guy".

    Thanks

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    Malcolm Thorpe
    TV Syndicate/Icon Fitness
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