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Dashboard Control Ultrix - Salvo Recall

  • 1.  Dashboard Control Ultrix - Salvo Recall

    Posted 04-26-2022 12:49
    I am attempting to recall saved Salvos through Dashboard on my Ultrix.  I cannot get it to work.  I have tried triggering the Salvo 3 different ways.

    1. Adding the device from the tree view and then selecting the block of "recall salvo".  This did not work.
    2. Adding the device as a new device, calling the device and Ultrix and then using the same API as above to recall salvo.  This did not work.
    3. Adding the device as an XPression so that I can just send Ross Talk messages.  Message "SALVO 2".  This did not work.
    I can trigger the salvo from my Carbonite by adding the device and then going through the custom control steps of building and firing the custom control.  So I know that I have the IP information correct, I know that the Ultrix is receiving commands, and I know that I have the correct Salvo numbers.

    The lazy way to get through this is just to build the custom controls that I need and have the dashboard trigger the carbonite.  But I want to make sure that this is built correctly so that it does not matter which switcher set is loaded on the carbonite to achieve the end goal.

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    Garrett Hall
    Overtime Elite
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  • 2.  RE: Dashboard Control Ultrix - Salvo Recall

    Ross Staff
    Posted 04-26-2022 13:06
    Hi Garrett
    If the Visual Logic salvo command is not working for you, I would recommend sending the "GPI SALVO_NUMBER_GOES_HERE" command via RossTalk.

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    James Peltzer
    Ross Video
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    Original Message


  • 3.  RE: Dashboard Control Ultrix - Salvo Recall

    Posted 04-26-2022 13:13

    Where are you putting in underscores?  Such as.  I want to recall Salvo 2.  Would you write it in as "GPI SALVO 2" or "GPI SALVO_2" or "GPI_SALVO_2"

    "



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    Garrett Hall
    Overtime Elite
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    Original Message


  • 4.  RE: Dashboard Control Ultrix - Salvo Recall

    Ross Staff
    Posted 04-26-2022 13:21
    There are no underscores. To recall Salvo 2, you would send "GPI 2"

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    James Peltzer
    Ross Video
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    Original Message


  • 5.  RE: Dashboard Control Ultrix - Salvo Recall

    Posted 04-26-2022 13:35
    Below are the 3 different ways I tried adding it to a button in Dashboard to fire Salvo 2, for no luck on any of them.



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    Garrett Hall
    Overtime Elite
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    Original Message


  • 6.  RE: Dashboard Control Ultrix - Salvo Recall

    Ross Staff
    Posted 04-26-2022 13:50
    If the GPI command did not cover it, I will have to reach-out to the Ultrix team for more input. More to come!

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    James Peltzer
    Ross Video
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    Original Message


  • 7.  RE: Dashboard Control Ultrix - Salvo Recall

    Posted 04-26-2022 14:01
    Thank you James.  Again our carbonite is triggering the salvo just fine so this is why I am stumped.  Usually I either get it every where or no where when I am doing something new.  This was the first time.  And yes, I can ping the device from the dashboard computer, so I have communication.

    Ultrix - System version 4.6.2 (r937700c)
    Dashboard - MAC - Version 9.4.0   2022-04-08 T15:17

    And yes, I have tried this on a different PC Dashboard.  And I have only tried building this from new dashboard files and making new parameters.  So I do not have some deep code in the page that is not firing. - Uploaded the dashboard file with the one button in it for proof.  And the 3 different parameters as different attempts.

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    Garrett Hall
    Overtime Elite
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    Original Message


  • 8.  RE: Dashboard Control Ultrix - Salvo Recall

    Posted 04-26-2022 14:16
    Small Update.  From a PC that we have in the room, we can trigger the salvo order number.  So like on the salvos page, you get your list of salvos.  If we count from the top as 0, we can count down in the list to where "Salvo 2" exist which is in the 7th slot.  If from that PC we do a command of "recall salvo 7" it will recall "Salvo 2".  So that technically worked. - When we saw that work, I think tried from that same PC "GPI 2".  That worked to recall Salvo 2. --- So the Ross Talk command is GPI "Insert Salvo Number". --- But this does not explain why it is not working from a MAC computer as compared to a PC computer.

    So it may not be an Ultrix team issue.

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    Garrett Hall
    Overtime Elite
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    Original Message


  • 9.  RE: Dashboard Control Ultrix - Salvo Recall

    Ross Staff
    Posted 04-27-2022 06:03
    Hey Garrett.

    From the description above it looks like all RossTalk messages are failing to leave the Mac. I think the first port of call would be to check there isn't any firewalls rules in the way. I see that you have "ping"ed the Carbonite already so that shows there is some connection there. The next thing to check is outgoing messages from your Mac on port 7788.  If you have the PC on DashBoard on the same network you can make a small panel with a GPI listener (remembering to turn on the GPI listener in preferences) to test that your Mac can trigger something on your PC as a test.

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    Jack Horry
    Product Manager
    DashBoard, Interstellar, PowerPlay, Lightning
    Ross Video | Living Live
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    Original Message


  • 10.  RE: Dashboard Control Ultrix - Salvo Recall

    Posted 04-27-2022 12:12
    So in trying this multiple ways, it appears as though no command is going out through 7788.  I made a button on the PC that works and I tried to fire that button.  Did not work.  So I went back to old faithful and I tried to fire a simple take on an Xpression and that did not go either.  So 2 different ways to 2 different devices of a command out port 7788, and it did not pass out. - could be a dashboard bug for Mac software?  But I would doubt that.

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    Garrett Hall
    Overtime Elite
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    Original Message


  • 11.  RE: Dashboard Control Ultrix - Salvo Recall

    Posted 04-27-2022 14:14
    Wanted to drop another note.  While I am updated on dashboard, I am running Mac OS 11.6.5 (Big Sur).  So I have not updated my OS because of other items in our plant, so I do not know if this is a specific Mac issue with OS through dashboard.  We have been able to recreate this issue on another machine running Big Sur using the latest release of dashboard.

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    Garrett Hall
    Overtime Elite
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    Original Message


  • 12.  RE: Dashboard Control Ultrix - Salvo Recall

    Posted 05-03-2022 16:56
    Just to circle back on this and say what support was able to find.  For some reason on a fresh install of Dashboard on a Mac there was a check box that was not checked.  "Xpression Datalinq" has a check box next to it with a window that says configure.  Check that box and then select use internal data source.  Once that was selected, all was well.  But by default this was not selected, therefore an issue was being created that the panel could not see parameters, therefore it could not see IP addresses or port numbers to pass information out through. - Support screen shot attached.


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    Garrett Hall
    Overtime Elite
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    Original Message


  • 13.  RE: Dashboard Control Ultrix - Salvo Recall

    Ross Staff
    Posted 05-04-2022 12:32
    Thank you for posting back Garrett.
    Just to clarify for anyone else who may encounter this issue:
    This would occur if the Custom Panel type you selected to create was "Empty Canvas" as it starts with a completely blank panel and no data source. Visual Logic expects to have either an external (OGP Device or XML) data source of a self-contained data source for storing parameters used for IP addresses and ports. If you select an the "Empty Canvas" template, the Visual Logic capabilities will not work as expected until you add a data source to the panel as you described in your support screenshot.



    Cheers
    James

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    James Peltzer
    Ross Video
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    Original Message