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  • 1.  Update fail for MFC-OG3-N

    Posted 05-31-2023 23:14

    Hello,

    I have a  OG3 Frame running Software Revision 2.88(February 2014). I downloaded version 3.05 (April 4, 2022) but every time I try to upload the update I get an error:

    Upload Failed

    Connection refused: connect(connecting)

    My guess is that maybe is a hop too big and maybe I need to upgrade first to a middle Software Revision from 2.88 before jumping to 3.05

    My dashboard version is 9.5.3

    Any ideas? Thanks a lot!



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    Alex Day
    System Technician
    AD A/V
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  • 2.  RE: Update fail for MFC-OG3-N

    Ross Staff
    Posted 08-25-2023 08:18

    Hello Alex,

    sorry for the delay. If you haven't done so already, you should contact technical support, they should be able to help you.

    Contact information is here

    Regards,



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    Marc-André Parent
    Ross Video
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